Shipping & Returns
Shipping Policy
At VexPure, we work with trusted fulfillment partners to deliver your orders safely and efficiently. Shipping times and costs may vary depending on the product, destination, and shipping method selected at checkout.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Please note that delivery times may be affected by factors outside our control, including carrier delays, customs processing, weather, or other unforeseen circumstances.
Return & Exchange Policy
At VexPure, we want you to be satisfied with your purchase. If you experience an issue with your order or receive a product that is damaged, defective, or incorrect, please contact our support team as soon as possible.
To request a return, refund, or exchange, please contact us with your order number and a description of the issue. Depending on the circumstances and product eligibility, we may request photos or other information to help resolve your request.
Returns and exchanges are subject to product eligibility and our applicable return requirements. Some products may not be eligible for return or exchange.
For assistance with a return, refund, or exchange, please contact us at vexpureza@outlook.com.
Please do not send products back without contacting our support team first.